Skip to content →

SMS Opt-in Policy

SMS Program Opt-In Policy

TokenCosts.ai operates the SMS coaching program of 2 Degree Shift. This page describes exactly how subscribers to any of our three products (Cut Token Costs, Reduce Token Costs, and Tokens Helpdesk) give consent to receive SMS messages, what that consent covers, and how to change it.

1. Who this policy applies to

This policy applies to anyone who subscribes to an SMS program under the TokenCosts.ai sending identity. That includes subscribers who signed up through CutTokenCosts.com, ReduceTokenCosts.com, or TokensHelpdesk.com. The consent mechanism is the same across all three product sites, and the resulting SMS traffic is sent from a single toll-free number under the 2 Degree Shift identity.

2. How subscribers opt in

Subscribers opt in through a double-consent web form on the product site of their subscription. The form has an unchecked-by-default checkbox next to the following disclosure:

By checking this box, you agree to receive recurring SMS coaching messages from [product name]. Msg frequency varies. Msg&data rates may apply. Reply HELP for help, STOP to cancel. See Terms at tokencosts.ai/sms-terms and Privacy at tokencosts.ai/sms-privacy.

The submit button is disabled until the checkbox is checked. On submission, the subscriber receives a welcome message from the sending number. That first message contains the CTIA-required compliance line and confirms the subscription.

The consent record captures four fields at the moment of submission: mobile phone number, email address, timestamp, and IP address. These four fields are retained for the duration of the active subscription plus three years after cancellation, so that we can prove opt-in during periodic carrier audits.

3. What subscribers agree to

By opting in, subscribers agree to receive the following message types on the toll-free number registered under TokenCosts.ai:

  • Daily coaching messages on AI cost-reduction habits (all products)
  • Twice-weekly Circle texts (Tokens Helpdesk subscribers only)
  • Reviewed replies to HELP requests within 24 hours (all products)
  • Scheduled sequence messages advanced by NEXT and BACK replies
  • Transactional messages related to the subscription (billing notifications, service changes, monthly frequency reminders)

Message frequency averages 5 to 12 messages per subscriber per week, depending on the product.

4. How subscribers change or cancel

Subscribers may change their subscription at any time through the following actions:

  • Reply STOP to the sending number to cancel SMS delivery. STOP is CTIA-mandated and immediate. A single confirmation message follows.
  • Reply HELP to the sending number to receive contact information for a human review response within 24 hours.
  • Reply NEXT to advance to the next message in a scheduled sequence, when a sequence is active.
  • Reply BACK to receive the previous message in a scheduled sequence, when a sequence is active.
  • Email Connect@TokenCosts.ai for any request that cannot be handled by SMS, including full deletion of the consent record.

STOP retains the phone number in a suppression list solely to prevent accidental re-messaging. Full deletion of the consent record is available on request; email Connect@TokenCosts.ai and the deletion will complete within 30 days.

5. How the consent record is used

The consent record is used exclusively to:

  • Prove opt-in during Twilio’s periodic carrier audits
  • Deliver the SMS content the subscriber has subscribed to receive
  • Bill the subscription through our payment processor
  • Respond to HELP requests within 24 hours
  • Produce cohort-level or Circle-level reports for the subscribing company

The consent record is not sold, rented, shared, or transferred to any third party for their marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Full detail on data handling lives in the SMS Program Privacy Policy at tokencosts.ai/sms-program-privacy-policy.

Contact

Questions about this Policy may be directed to:

2 Degree Shift
P.O. Box 1858, Paso Robles, CA 93447-1858
Connect@TokenCosts.ai