TokenCosts.ai operates the WhatsApp coaching program of 2 Degree Shift. This page describes exactly how subscribers to any of our three products (Cut Token Costs, Reduce Token Costs, and Tokens Helpdesk) give consent to receive WhatsApp messages, what that consent covers, and how to change it.
1. Who this policy applies to
This policy applies to anyone who subscribes to a WhatsApp program under the TokenCosts.ai sending identity. That includes subscribers who signed up through CutTokenCosts.com, ReduceTokenCosts.com, or TokensHelpdesk.com. The consent mechanism is the same across all three product sites, and the resulting WhatsApp traffic is sent from a single WhatsApp Business Account under the 2 Degree Shift identity, provisioned through Twilio as our WhatsApp Business Solution Provider.
2. How subscribers opt in
Subscribers opt in through a double-consent web form on the product site of their subscription. The form has an unchecked-by-default checkbox next to the following disclosure:
By checking this box, you agree to receive recurring WhatsApp coaching messages from [product name]. Msg frequency varies. Standard WhatsApp data usage applies. Reply HELP for help, STOP to cancel. See Terms at tokencosts.ai/whatsapp-terms and Privacy at tokencosts.ai/whatsapp-privacy.
The submit button is disabled until the checkbox is checked. On submission, the subscriber receives a welcome message from the sending WhatsApp Business Account. That first message contains the required compliance line and confirms the subscription.
The consent record captures four fields at the moment of submission: mobile phone number, email address, timestamp, and IP address. These four fields are retained for the duration of the active subscription plus three years after cancellation, so that we can prove opt-in during Meta and Twilio periodic reviews.
3. What subscribers agree to
By opting in, subscribers agree to receive the following message types on the WhatsApp Business Account registered under TokenCosts.ai:
- Daily coaching messages on AI cost-reduction habits, 7 days a week (all products)
- Twice-weekly Circle messages (Tokens Helpdesk subscribers only)
- Reviewed replies to HELP requests within 24 hours (all products)
- Scheduled sequence messages advanced by NEXT and BACK replies
- Transactional messages related to the subscription (billing notifications, service changes, monthly frequency reminders)
Message frequency averages 7 to 14 messages per subscriber per week, depending on the product.
4. How subscribers change or cancel
Subscribers may change their subscription at any time through the following actions:
- Reply STOP to the sending WhatsApp Business Account to cancel WhatsApp delivery. STOP is immediate. A single confirmation message follows. STOP cancels the WhatsApp channel only · if you also receive our messages by SMS or email, those channels continue unless you opt out of each separately.
- Reply CANCEL to the sending WhatsApp Business Account to cancel your entire subscription across every channel (WhatsApp, SMS, and email).
- Reply HELP to the sending WhatsApp Business Account to receive contact information for a human review response within 24 hours.
- Reply NEXT to advance to the next message in a scheduled sequence, when a sequence is active.
- Reply BACK to receive the previous message in a scheduled sequence, when a sequence is active.
- Email Connect@TokenCosts.ai for any request that cannot be handled by WhatsApp, including full deletion of the consent record.
STOP retains the phone number in a suppression list solely to prevent accidental re-messaging. Full deletion of the consent record is available on request; email Connect@TokenCosts.ai and the deletion will complete within 30 days.
5. How the consent record is used
The consent record is used exclusively to:
- Prove opt-in during Meta and Twilio periodic reviews
- Deliver the WhatsApp content the subscriber has subscribed to receive
- Bill the subscription through our payment processor
- Respond to HELP requests within 24 hours
- Produce cohort-level or Circle-level reports for the subscribing company
The consent record is not sold, rented, shared, or transferred to any third party for their marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Full detail on data handling lives in the WhatsApp Program Privacy Policy at tokencosts.ai/whatsapp-privacy.
6. Meta and Twilio – your consent to the platform
Your opt-in to receive our WhatsApp messages is separate from your agreement with Meta Platforms, Inc. (the operator of WhatsApp) and Twilio Inc. (our WhatsApp Business Solution Provider). By using WhatsApp to receive our messages, you also agree to Meta’s WhatsApp Business Terms and Privacy Policy. These agreements govern your use of the WhatsApp platform itself, independent of your subscription to any 2 Degree Shift product.
Contact
Questions about this Policy may be directed to:
2 Degree Shift P.O. Box 1858, Paso Robles, CA 93447-1858 Connect@TokenCosts.ai